Error Resolution Notice

All questions about transactions made with your Fusion Prepaid Mastercard® must be directed to Numi Financial and not to the issuing bank. We are responsible for the prepaid card services and for resolving any errors in transactions made with your Fusion Prepaid Mastercard.

We will not send you a periodic statement listing transactions that you make using your Fusion Prepaid Mastercard.  Save the receipts you are given when you use your card, and check them against the account at the cardholder website www.fusionprepaid.com.

Your account balance, recent activity, and previous statements can be viewed online for free at the cardholder website. The transaction history will contain certain information concerning the transactions conducted with the card, including the dates, type, and amounts of the transactions, the beginning and closing balances, fees assessed against the card during the period, and addresses and telephone numbers for inquiries.  

If you have any questions about one of these transactions, call us at the telephone number on the back of your card or you may write us at our mailing address indicated below:

Numi Financial

PO Box 235889

Encinitas, CA 92023-5889

 

IF YOUR FUSION PREPAID MASTERCARD IS LOST OR STOLEN, NOTIFY US AT ONCE BY calling us at 866-723-8827.

The Fusion Prepaid Mastercard® is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license by Mastercard International Incorporated.  Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.  Certain fees, terms and conditions are associated with the approval, maintenance and use of the Card.  You should consult your Cardholder Agreement and the Fee Schedule.  If you have any questions regarding the Card or such fees, terms and conditions, you can contact us toll-free at 866-723-8827 and 24/7 of availability.

 

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