Frequently Asked Questions
DO I NEED TO ACTIVATE MY CARD?
No. Your card is active and your funds have been loaded. It is ready for immediate use.
KNOW YOUR AVAILABLE BALANCE!
Most failed transactions are because of insufficient funds. A fee will apply for all failed transactions. See Cardholder Agreement for more information.
Online: Set up your account online at and get your balance and transaction history 24/7, with NO CHARGE.
Phone: Call the toll-free number on the back of your card 24/7.
WHAT KIND OF TRANSACTIONS ARE SUPPORTED?
This card supports any signature based transaction. When making a purchase always select "credit" if prompted. "Debit" transactions will fail as PIN based transactions are not allowed.
WHAT IS MY PIN?
Your card does not have a PIN, and may not be used at ATMs or PIN based transactions.
CAN I USE THIS CARD AT AN ATM?
No. This card does not work at ATMs to withdraw cash.
HOW DO I PERFORM A BANK OVER THE COUNTER WITHDRAWAL?
This card does not support Bank Over the Counter Withdrawals.
HOW DO I GET CASH BACK AT THE REGISTER?
This card does not provide cash back at the register.
WHAT IF MY CARD IS LOST OR STOLEN?
Report immediately to your facility or call Customer Support at 1-866-723-8827 (1-402-205-3128 if outside U.S.) and select the option for lost or stolen. A Numi representative is available 24/7 to assist you with securing your remaining funds.
The Fusion Prepaid Mastercard® is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Certain fees, terms and conditions are associated with the approval, maintenance and use of the Card. You should consult your Cardholder Agreement and the Fee Schedule. If you have any questions regarding the Card or such fees, terms and conditions, you can contact us toll-free at 866-723-8827 and 24/7 of availability.